Return Policy

Decor Petit Return & Refund Policy

14-Day Return Policy: You have 14 days after receiving your item to request a return.

Eligibility Criteria:

  • The item must be in the same condition as received, unused, with tags, and in its original packaging.
  • Provide the receipt or proof of purchase.

Initiating the Return: Contact Decor Petit at info@decorpetit.com to start the return process.

Return Address: Ship the return items to: Irving Baruh Aktel, Calle del Rio Duero 76, 46184 San Antonio de Benagéber, Valencia, Spain.

Return Instructions:

  • If the return is accepted, Decor Petit will send instructions on where and how to send the package.
  • Note: Items sent without prior return request will not be accepted.

Return Shipping Costs:

  • Unless the return is due to an error on our part (such as sending the wrong item or a damaged product), the original shipping cost is non-refundable, and the return shipping fee is the responsibility of the customer.

Damages and Issues:

  • Inspect your order upon reception.
  • Contact Decor Petit immediately if the item is defective, damaged, or if you receive the wrong item.
  • To ensure a prompt resolution, returns for damaged or incorrect items should be initiated within the first 2 days.

Non-Returnable Items: Some items cannot be returned, including custom products, personalized items, personal care goods, sale items, or gift cards.

Exchanges: The fastest way to get the desired item is to return the original, and upon acceptance, make a separate purchase for the new item.

EU 14-Day Cooling Off Period: If shipping to the European Union, you have the right to cancel or return your order within 14 days without justification, with the same eligibility criteria as mentioned earlier.

Refunds:

  • Decor Petit will notify you upon receiving and inspecting the return.
  • If approved, the refund will be processed within 10 business days on your original payment method.
  • Note: Bank or credit card processing time may affect the refund posting. Contact info@decorpetit.com if more than 15 business days pass after return approval.

Contact for Questions: For any return-related questions, contact Decor Petit at info@decorpetit.com.


Thank you for shopping with Decor Petit. We value your satisfaction and strive to ensure a pleasant shopping experience.